IBM Required: Level 2 Technical Support Specialist

IBM Software Laboratory in Markham, Ontario, is searching for Product Support Professionals. This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to customers and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction. We are currently recruiting for a Level 2 Technical Support Specialist to provide support for our customers using (one or a combination of the following products): - InfoSphere Master Data Management Server (MDMS) - WebSphere Customer Center (WCC) - InfoSphere Master Data Management Collaboration Server (MDMCS) - InfoSphere Master Data Management for Product Information Management (MDMPIM) - WebSphere Product Center (WPC) The position is technically very challenging and is key to helping IBM maintain a high level of customer satisfaction. The role requires a high degree of technical product knowledge coupled with real world enterprise software support experience. Responsibilities include: · Providing technical support to business users, developers, and system integrators, using and one or combination of the products listed above. Issues typically involve installation, configuration, User Interface (UI), APIs, interaction with supporting applications (O/S, Java app servers, web servers, database, messaging tools) and other business applications · Full life cycle management of client problems as they relate to Master Data Management (MDM) products, including information gathering, diagnosis and resolution · Participation in User Acceptance Testing, documentation creation and reviews · Contributing to the improvement of our products, tools and processes · Some on-call work may be required on a rotational basis Skills / Qualifications · 3+ years Java (J2EE) programming/scripting, practical experience · Experience with WebSphere and an integrated development environment such as RSA, RAD, WSAD or ECLIPS · Experience with relational databases (DB2, Oracle), with knowledge of database development, administration and database utilities, including SQL · Experience with Unix, AIX or Solaris environment including shell scripting · Knowledge of web application internals and internet networking technologies · Previous experience in a product support role or client facing enterprise software environment (e.g. Global Services) · Proven ability to troubleshoot issues and conduct effective problem analysis/resolution · Demonstrated verbal and written communication skills · Initiative and follow-through, ability to work and make decisions independently · Willingness and ability to be on call and carry a pager or RIM · Ability to accept shift work if it is required in the future Required Bachelor's Degree English: Fluent

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Required Customer Service and Technical Support in Hamilton

Dependable IT is looking for full time Customer Service and Technical Support Executive .

Full Time, in a high volume inbound contact center

Hours of Work: You must be available for rotating schedules between the hours of 7am – 12am, including weekends.

Wages: $14/hour + bonus performance incentives with potential to earn an additional $200-$300/month

Position Summary

• Delivery of exceptional front-line customer service and technical phone support
• This position offers great opportunity for advancement in a fast paced call centre environment
• Individuals in this role are to resolve technical issues over the phone regarding Cable Television, High Speed internet and Digital Phone
• A large majority of our customers are basic users who require patience and strong communication from our team
• Dependable IT has high expectations regarding our customers’ experience. As a result, there are many incentives in place for individuals who display similar priorities.

Requirements

• Customer service experience is a requirement for this role
• Excellent multitasking skills, advanced PC skills, and a comfort within a technological environment
• Fluent oral and written communication
• Call Centre experience an asset

Benefits of working at DependableIT

• All employees are offered health benefits after 6 months
• We offer a legitimate work from home opportunity after 3 months
• Paid training program
• Career advancement and growth opportunities
• Fun and enthusiastic work environment

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Brevitas Consulting Inc Is Hiring Junior Operations Project Co-ordinator

Brevitas Consulting Inc. is dedicated to helping organizations achieve tangible results and lasting improvements via successful project delivery, continuous process improvement and effective management of change. We serve businesses in a wide range of industries including Pharmaceuticals, Food & Beverage, Chemicals, and Information Technology.

Currently we are looking for highly motivated and energetic individual to join our team as an Junior Project Manager in Operations in the Greater Toronto Area. Our employees thrive in a supportive and challenging work environment in which highly-skilled individuals work hard, respect one another and have fun. The role is responsible for the successful management of multiple projects in the production and operations department in the client’s organization. We are looking for the "right" person with the can-do, results-oriented, and analytical attitude with ability to excel in challenging conditions.

RESPONSIBILITIES:

Project Management Support
• Participate and facilitate team discussions and capture commitments and deliverables
• Monitor and follow up project progress through daily meetings or by email
• Issue meeting minutes and action items and follow up actions in a timely fashion
• Organize and issue team meetings timely
• Track status of CAPAs and CCRs (Change Control’s)
• Make phone calls and issue emails to team members and provide support departments to ensure that all the action items are carried out timely

EXPERIENCE:
• 2 to 3 years of experience in project management, cross-functional team management and support in a pharmaceutical, food or chemical, manufacturing industry would be a considered a very strong asset in the selection process
• Team facilitation and problem solving skills are an asset
• Good technical writing and editing skills
• Strong interpersonal and communication skills
• Organizational skills are a must along with ability to work under pressure
• Individual must be a self-starter, conscientious and detailed oriented

EDUCATION & TOOLS:
• University degree or College Diploma in Science or Engineering (Industrial or Chemical)
• Project management and use of MS Project tool at intermediate level
• Solid working experience with MS Office (EXCEL and Word) at intermediate level

E-mail your resume in MSWord or pdf format to specified email with following details in E-mail's subject line: Junior PM (Operations): FIRST NAME, LAST NAME

We thank all applicants in advance; however, we will only contact the candidates whose qualifications match closely to the job requirements.
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