Dependable IT is looking for full time Customer Service and Technical Support Executive .
Full Time, in a high volume inbound contact center
Hours of Work: You must be available for rotating schedules between the hours of 7am – 12am, including weekends.
Wages: $14/hour + bonus performance incentives with potential to earn an additional $200-$300/month
Position Summary
- Delivery of exceptional front-line customer service and technical phone support
- This position offers great opportunity for advancement in a fast paced call centre environment
- Individuals in this role are to resolve technical issues over the phone regarding Cable Television, High Speed internet and Digital Phone
- A large majority of our customers are basic users who require patience and strong communication from our team
- Dependable IT has high expectations regarding our customers’ experience. As a result, there are many incentives in place for individuals who display similar priorities.
- Customer service experience is a requirement for this role
- Excellent multitasking skills, advanced PC skills, and a comfort within a technological environment
- Fluent oral and written communication
- Call Centre experience an asset
- All employees are offered health benefits after 6 months
- We offer a legitimate work from home opportunity after 3 months
- Paid training program
- Career advancement and growth opportunities
- Fun and enthusiastic work environment
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